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shakes
Joined: Sat Apr 10, 2010 11:30 pm Posts: 4895 Location: Northcote
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 Posted: Mon Aug 08, 2016 2:13 pm |
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Purchased my 99 GV from a dealer, since getting it home I've noticed a couple things that I've been failed on in a rwc previously...
- small tear in front seat (missed in my inspection)
- scratches on windscreen in drivers field of view
- headlights sandblasted/yellowed.
Has anyone ever followed up on something like this and was it worth the effort?
Am I throwing good money after bad getting a 2nd rwc done ($150ish) and calling them out via a firm letter then civil court? Or is it more of a pain in the ass than it's worth?
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Marck
Joined: Sat Jul 18, 2015 6:20 pm Posts: 147
Vehicle: 2006 2.7 prestige auto.
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Posted: Mon Aug 08, 2016 5:41 pm |
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I am all for going after a dodgy dealer but I think fair is fair also. if the purchase price represented what you ended up with id let it go the odds are you will throw money at it and get little back. Have a read of your states consumer law. Your best bet is a friendly phone call the the dealer explaining that you were und have expected those things fixed up on sale due to your states roadworthy requirements and see is they will help you out.
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jdk81
Joined: Sat Jul 18, 2009 11:30 pm Posts: 2372 Location: Ballarat, VIC
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Posted: Mon Aug 08, 2016 7:40 pm |
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I wouldnt be surprised if all that shit just happened since it left the dealer.
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StefanJimny
Joined: Sun Jul 24, 2016 9:31 am Posts: 21
Vehicle: Jimny
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Posted: Mon Aug 08, 2016 9:32 pm |
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I have been victim of a dodgy roady in the past, was extremely disappointed with how Vic roads handle the situation, they really couldn't care less.
Went to the mechanic and he gave me nothing!! Was a very frustrating position but ended up being far more hassle than fixing the handful of issues they had missed in their inspection
Sent from my iPhone using Tapatalk
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shakes
Joined: Sat Apr 10, 2010 11:30 pm Posts: 4895 Location: Northcote
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Posted: Tue Aug 09, 2016 6:23 am |
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Sounds like it's not worth the hassle.
Maybe $500 of stuff plus a second opinion.
Purchase price was fair for its condition.
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jdk81
Joined: Sat Jul 18, 2009 11:30 pm Posts: 2372 Location: Ballarat, VIC
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Posted: Tue Aug 09, 2016 7:52 am |
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It proper sucks, but it isn't really worth the effort to chase up.
From my experience 2nd hand dealers know it and use it to their advantage all the time.
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alien
Joined: Wed Mar 24, 2010 10:30 pm Posts: 16343 Location: Perth
Vehicle: '92 Sierra, 1.6efi, SPOA, 31s.
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Posted: Tue Aug 09, 2016 9:05 am |
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Just name and shame the dealer in question, and point it out the the relevant authorities so it's a mark against their name.
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Argus Tuft
Joined: Sun May 01, 2016 8:51 am Posts: 63
Vehicle: 2007 Grand Vitara Prestige
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Posted: Tue Aug 09, 2016 3:47 pm |
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If the RWC was deemed to be OK by VicRoads, and the vehicle was registered, you are out of luck. The RWC means everything was in writing, whereas your faults have been 'discovered' since the vehicle was registered, and therefore will be deemed as user faults - caused by the owner since purchase.
You might be lucky to claim it on warranty, but be careful naming and shaming the dealership. Remember, they have more lawyers than you do!
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bumstein
az supporter
Joined: Sat Oct 06, 2012 5:49 pm Posts: 1975
Vehicle: Sierras!! SWB and LWB
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Posted: Tue Aug 09, 2016 4:37 pm |
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I'm all for the polite approach to the dealer to allow them to help rectify any problems. It always has to be polite and tactful, as soon as you appear agro and their back goes up there is zero chance of getting any help.
As far as persuing a matter like this through courts or tribunals, forget it. More time and effort than it's worth, and you'll probably lose anyway. Right and wrong doesn't matter.
Naming and shaming, yes I'm all for it if you have pursued the tactful polite approach first. Allow them the opportunity to rectify the problem first.
However, the naming and shaming must remain 100% factual and be able to be proven.
For example,
You can't say that the purposely bodgyed the RWC because you can't prove that. However, you can prove that they provided the RWC and (for example) 5 hours after delivery of the vehicle you found faults A through Z which contraven the vic regulations, listing the faults you found.
You can also state that you are super disappointed in their service and post sale service. That is factual, not hearsay. Get up em!!!!
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shakes
Joined: Sat Apr 10, 2010 11:30 pm Posts: 4895 Location: Northcote
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Posted: Tue Aug 09, 2016 8:09 pm |
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Seat cover fixes the tear.
LED bar fixes the headlights.
I'll crack the windscreen first drive if it gets replaced.
Discs are in good condition, as are pads. No oil leaks or rattles.
It's safe, and Sounds like it's not worth the effort.
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Reubs
Joined: Wed Sep 09, 2009 11:30 pm Posts: 1522 Location: Brisbane
Vehicle: SJ80, SE416
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Posted: Thu Aug 11, 2016 7:45 pm |
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At the end of the day it's still a case of buyer beware. If that is all that you can fault with a nearly 20 year old car then you are doing pretty well.
Seats rarely fare well over 20 years (although my uncovered SE416 Vit seats are still ok after 400,000km!).
Most plastic headlights tend to have short lifespans.
I have found newer windscreens act 'like they have a bit more plastic in them than glass' and scratch easy but they seem to hold up much better to stone chips.
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zuk94
Joined: Sat Sep 13, 2008 11:30 pm Posts: 193 Location: brisbane
Vehicle: 94 Vitara LWB
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Posted: Sat Aug 20, 2016 10:15 pm |
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Sounds like your being realistic and letting it go . After all , the things mentioned are things you could have seen and bargained a better price for .
Just think how many people are glad to have a dealer take their POS , so we can't really expect perfect cars from them.
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